Shipping policy

Shipping Policy

Order Processing

Orders are processed within 2–3 business days, excluding weekends and holidays. During new launches, sales, or high-volume periods, processing may require additional time.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates and Delivery Estimates

Shipping rates and available delivery options are calculated and displayed at checkout.

We offer free standard U.S. shipping on orders over $75.

Estimated delivery times begin after your order has been processed and shipped:

United States: Approximately 3–7 business days

International: Approximately 7–21 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside VHAEL Jewelry’s control.

Order Tracking

Once your order has shipped, you will receive a tracking number by email. Please allow up to 48 hours for the carrier to update the tracking information.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us immediately at hello@shopvhael.com.

We cannot guarantee that an address can be changed after an order has been placed. Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address.

Lost, Stolen, or Delayed Packages

If your tracking information shows no movement or your package appears lost, contact us at hello@shopvhael.com so we can help you contact the shipping carrier.

VHAEL Jewelry is not responsible for packages marked as delivered by the carrier that are lost or stolen after delivery. Customers should contact the carrier and check with household members, neighbors, or building management before contacting us.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us as soon as possible at hello@shopvhael.com. Include your order number and clear photos of the item and packaging so we can review the issue and make it right.

International Orders

International customers are responsible for any customs duties, import taxes, or additional fees charged by their country. These charges are not included in the product or shipping price unless otherwise stated at checkout.

Contact

For shipping questions, contact us at hello@shopvhael.com.